AP
Ashton P
1 reviews | Active since Dec 2022
02 Dec 2022, 16:18
Poor Service Delivery
I ordered something via MTN that was to be delivered via your company on the 02/12/2022 between 11h00 - 15h00.
I did not receive my order, so I had to call in to find out what is happening with my order. Just to find out that the delivery was cancelled at 14:58 without anybody notifying me.
This is unacceptable as I cancelled my scheduled for the day in hopes to get my package. The decent thing to do is to notify me that it was cancelled.
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DSV Road's replyOfficial
05 Dec 2022, 11:40Good day Ashton Prins,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply05 Dec 2022, 11:40
Official
Good day Ashton Prins,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management