Poor Service

I am so disappointed with the service I received from DSV Road I waited for about a week and a few days to receive a call from them to arrange for my cell phone delivery, Only today when they called I was told they will need me to produce my ID when they deliver I told the lady that I recently lost my ID but I do have my license with me she said I will have to go and apply for a new ID which will take another 2 weeks after I have waited for so long. She then told me that she will have to cancel the delivery.