LB
Lebogang B
1 reviews | Active since Dec 2018
23 Mar 2023, 14:41
Poor Service
I have been waiting for My parcel and the message was send for the past three days that I will receive it on the 23rd March around 11, I waited and waited and never even receive a call that I won't get my delivery today. Then I decided to call the number and I was transferred to the delivery department the lady was speaking fast I asked why didn't I receive my parcel today she was quite with no respond then I thought maybe the phone it's not clear I said hello is then she rep**** and say sorry but I can arrange a delivery for tomorrow or Monday. Then I said what was the cause for not receiving it today no answer. Am not happy there service it's very poor. Am so angry
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Replies (2)
DSV Road's replyOfficial
23 Mar 2023, 14:46Good day Lebogang,
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply23 Mar 2023, 14:46
Official
Good day Lebogang,
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
LB
Lebogang B's updateReviewer Update
23 Mar 2023, 15:13I have made arrangements to receive my parcel by tomorrow morning before 11H00 or else you can cancel it. Am so angry and teach your drivers to communicate with the clients around 11 my delivery he marked my parcel unsuccessful delivery like really and I didn't receive a CALL or SMS. No communication, POOR CUSTOMER SERVICE You need to train your drivers more and more.
LB
Lebogang B's update23 Mar 2023, 15:13
Reviewer Update
I have made arrangements to receive my parcel by tomorrow morning before 11H00 or else you can cancel it. Am so angry and teach your drivers to communicate with the clients around 11 my delivery he marked my parcel unsuccessful delivery like really and I didn't receive a CALL or SMS. No communication, POOR CUSTOMER SERVICE You need to train your drivers more and more.