Poor service

I received an sms stating my package will arrive before 17:00 on the 23rd of December, I waited the whole day with no communication from anyone in this regard. I track the package later in the evening it says the driver had insufficient time, this was posted at 15:44. On the 24th of December I received an sms stating again that my package will be delivered before 17:00, at 14:00 I track the package and my delivery could not be made due to insufficient time this was posted at 13:26. So if I didn’t track the package I wouldn’t have been notified that even today I’m not receiving my package. I only get a call because I complained on social media? So if a client does not complain no communication or follow up will be made with them? I’m honestly not happy with their service and need the package on the 26th. But Lord knows when it will be delivered.