Poor service at DSV polokwane offices.

I sent a percel through DSV on the 13th of August 2019 and when i tracked it, it was received in Polokwane on the 14th of August 2019 at 7am but they only delivered it on the 16 August 2019. I mean, why do they have to keep a parcel with them for 2 days if they recieved it in the morning? DSV Polokwane service is pathetic, they dont take clients serious. They act like they are doing us a favour, as if we don't pay for the service. Something needs to be done. DSV must operate the same way in each and every province. The standard must be the same, the service must also be the same. You send a parcel though the same DSV to other provinces, and it will be delivered to the receiver as soon as possible, but when it comes to Polokwane, you will have to phone their offices and complain before they can do their work accordingly. This is not how you treat paying customers.