Poor service and want status of my packages

I placed two boxes in the locker on 26/3/2022 and according to the track and trace the packages are uncollected. I called the call center and and they said they will log a call and get back to me. I called the branch in my area and they said the package was supposed to be collected from the locker but there is a problem with the locker. He will get back to me. Nobody has given me any feedback. This is poor service and dsv is becoming very unreliable. According to your call center the lockers are emptied every day Monday to Friday... Where are my packages and why is staff promising feedback and not delivering.