Poor service and no follow through

They called me about my FNB Card but when the call was cut due to network failure didn't bother to call me back. I had to send emails and quote my reference in order to try to get my credit card. Still very very delayed. FNB quoted 3-5 days but its been 9 days and I still don't have my new credit card. Very terrible service. FNB should cancel their contract as it brings their brand into disrepute.