Poor service and false promises

If I could give negative stars I would. I have been waiting for a parcel for a week now, firstly the drop off box was broken and a technician had to go and fix it (this only happened on Monday and the package was dropped off the last week Thursday). We have been calling since then and have been given false promises every time. It was promised that the package would have been delivered on Tuesday between 12 and 5 in the afternoon, and no one came. On the online tracking it stated that the delivery failed because “the client was not home”, this was logged at 19:40 Wednesday night, although this has been stated no one came to deliver the parcel, I have not received any calls or hooting at the gate that indicated the parcel had arrived. I have been calling the whole day on Thursday and have spoken to two different operators, who was really polite and willing to help, although they said they would call me later on if they have received any feedback they never did, after about 3 hours after I’ve called the first operator I have still not received any calls or indication that the matter has been resolved and I am still waiting on the second operator to call back. This waiting game is getting absolutely ridiculous, and I feel that if a parcel has been outstanding for a week it should be made a priority to be delivered to its destination. According to my tracking number, my parcel has still not even left the Sun Couriers Domestic in Johannesburg. And just to further prove how poor the services are, I have ordered a parcel from Durban, delivered by Aramex through Postnet, it was shipped on Monday and I received it the very next day. I am really disappointed in this company because of all the false promises being made to deliver your parcel “safely and on time” where the absolute opposite is happening in reality.