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Tokkie B
1 reviews | Active since Sept 2020
26 Jan 2024, 09:50
POOR SERVICE......
Due to the fact that the courier company to busy was to deliver URGENT CHRONIC INSULIN MEDICATION, I did had an allergy reaction to the substitute medication so I am going to post this on every websuite possible..... Dissapointed, SO URGENT MEANS NOTHING FOR THIS COMPANY
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Replies (3)
DSV Road's replyOfficial
26 Jan 2024, 09:54 Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply26 Jan 2024, 09:54
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
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Tokkie B's updateReviewer Update
27 Jan 2024, 08:56Good day, I appreciate the feedback but there is a huge problem now. I finally received my insulin not at the time it was supposed to be here but 90 minutes late. When I received the box it was damaged and wet, I try to phone the courier back but he did not answer. When I opened the box the insulin was hot and the ice bags were melted. All of the insulin is now useless to me, my doctor told me I cannot not use it so DSV couriers need to explain why they did not send a FRIDGLE LINE package on the 25 th out, the package was packed on the 24 January and I received it the 26 th. So what am I supposed to do with damages insulin, i already was 3 days without it and all the courier can say is SORRY, DSV is playing with people's lives....... FRIDGE LINE means COLD MEDICINE NOT HOT. I am very disappointed in the service and I need feedback and new insulin ASAP. I will post this on every Websuite possible...
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Tokkie B's update27 Jan 2024, 08:56
Reviewer Update
Good day, I appreciate the feedback but there is a huge problem now. I finally received my insulin not at the time it was supposed to be here but 90 minutes late. When I received the box it was damaged and wet, I try to phone the courier back but he did not answer. When I opened the box the insulin was hot and the ice bags were melted. All of the insulin is now useless to me, my doctor told me I cannot not use it so DSV couriers need to explain why they did not send a FRIDGLE LINE package on the 25 th out, the package was packed on the 24 January and I received it the 26 th. So what am I supposed to do with damages insulin, i already was 3 days without it and all the courier can say is SORRY, DSV is playing with people's lives....... FRIDGE LINE means COLD MEDICINE NOT HOT. I am very disappointed in the service and I need feedback and new insulin ASAP. I will post this on every Websuite possible...
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Tokkie B's updateReviewer Update
27 Jan 2024, 08:57Service is poor, no communication whatsoever with a client of a Medical Aid
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Tokkie B's update27 Jan 2024, 08:57
Reviewer Update
Service is poor, no communication whatsoever with a client of a Medical Aid