1 reviews | Active since Jul 2011
POOR SERVICE
RIight now i am a very angry and irate customer and i do not know why MTN is partnering up with DSV for deliveries if they are so ***********.
Since my upgrade with MTN, i have endless issues with DSV and i have been put from pillar to post from phoning the 861 number then being transferred to *** multiple times and then after days being given the *** number and spoke to Mark who told me that he has also complained of the extension not going through to whoever and their supervisor Rokshana (excuse the spelling if it is wrong). This is is utter poor service, i would NEVER recommend DSV and i am certainly not letting this one go.
The *** number is run like a factory shop, where all the extension have no one answering and the switchboard operator said he has also complained of the same thing. I am waiting now for a week for my MTN cellphone. If i do not get my cellphone by tomorrow i am going to start a petition on social media and ask people to escalate to MTN to use a different courier.
My alternative number is ***
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
Since a call this morning from Thandi to advise me that i will receive a call to arrange for a delivery today, i am yet to receive any call or even a response on my email to advise.
This is worse because that means that we are now going to go into a second week of me not having my phone delivered, this is after going from pillar to post and phoning MTN's ***** division and adding numbers for them to have in order to have the delivery of the phone facilitated.
I have even opted to having the delivery and upgrade reversed by MTN due to this POOR AND UNPROFESSIONAL CUSTOMER SERVICE by DSV. I would rather do business with another company who does not have DSV as their choice of courier services.
It is now 2 hours before the end of a business day and i have not received a single call or any indication that my phone will be delivered by DSV. Never in my lifetime nor with my friends or family or business associates will i use or recommend DSV as a courier, no wonder people opt for other companies.
Since a call this morning from Thandi to advise me that i will receive a call to arrange for a delivery today, i am yet to receive any call or even a response on my email to advise.
This is worse because that means that we are now going to go into a second week of me not having my phone delivered, this is after going from pillar to post and phoning MTN's ***** division and adding numbers for them to have in order to have the delivery of the phone facilitated.
I have even opted to having the delivery and upgrade reversed by MTN due to this POOR AND UNPROFESSIONAL CUSTOMER SERVICE by DSV. I would rather do business with another company who does not have DSV as their choice of courier services.
It is now 2 hours before the end of a business day and i have not received a single call or any indication that my phone will be delivered by DSV. Never in my lifetime nor with my friends or family or business associates will i use or recommend DSV as a courier, no wonder people opt for other companies.