AB
Alicia B

1 reviews | Active since Mar 2023

15 Feb 2024, 12:40

Poor Service

No good rating for DSV. Upgraded my contract with MTN, the consultant said that the courier will be in contact with to schedule delivery. According to the MTN and DSV Consultants they have tried to contact me and could not get hold of me and a new "instruction" had to be given from MTN for delivery. After phoning both MTN and DSV on various occasions, DSV eventually phoned me to book an appointment after advising the consultant I am not available between 8h30am - 10h30am Thursday morning they book delivery for exactly that time, the message also states to WhatsApp "delivery call" to reschedule which I did twice and no one phoned me back. I then phoned DSV 9 times and there is no answer. There are no words for my disappointment.

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Replies (1)
DSV Road
DSV Road's reply15 Feb 2024, 13:43
Official
 
Good day  
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management