Poor Service

<p>I have been waiting for DSV Mounties Division for delivery of my Ikhokha device since 23 January 2017. i have received an appology from Ikhoka on the 26th of January stating that DSV is experiencing technical difficulties and my parcel will be delivered within 4 days. </p> <p> </p> <p>Since when is a courier company service interrupted by technical dificulties? as I have had a previous longstanding business relationship with DSV know that this is utter nonsence.</p> <p> </p> <p>The call center contacted us on 1 February 2017 stating that they promise to deliver our parcel at the latest between 10am and 1 pm on Friday 3 February 2017, Ref IK ********** 0. The driver never pitched. We tried to contact DSV several times on ********** 051 and ********** 032 as well as a cell nr provided by Ikhoka as Fefe ********** 451 but the cell number was put down in my ear every time and then ignored. the line lines kept being cut. At one time i held on for more that 10 munites when they did answer before being cut.</p> <p> </p> <p>I spoke to Ollie this morning on ********** who prommised to phone me back within an hour as the perole dealing with deliveries was not working on Saturdays, but he would give me an update on my parcel. It is now 12h00 and noby contacted me back nor are they answering their phones.</p> <p> </p> <p>My clients is getting aggitated because I prommised them a service which I cannot provide due to the bad service from DSV. Ikhoka is trying to assist where possible and are giving me a great service but their hand are tied if their courier company cannot deliver the service paid for and prommised.</p>