HS
Hazel S
1 reviews | Active since Jul 2020
15 Jul 2020, 14:54
Poor service
I got a message from dsv Mounties on 14 July 2020 at 07:20am saying that my parcel would be delivered on that day, so I waited and waited, until 16:00pm and gave them a call. The lady I spoke to said that the driver will give me a call. Well they sent the same message today at 07:11am, it is already 15:00pm and when I tried calling them my call was cut. I'm not a rude person but guys this is BS. Dsv Kimberly is about 90km from Jan Kempdorp what the freakin' hell man...
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DSV Road's replyOfficial
15 Jul 2020, 15:31Good day Hazel S,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
DSV Road's reply15 Jul 2020, 15:31
Official
Good day Hazel S,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management