1 reviews | Active since Feb 2017

14 Sept 2018, 10:08

Poor Service

These companies phones just ring and ring and when you finally get hold of someone they transfer your call and no one answer.

POOOOOOOR SERVICE

0
Replies (2)
DSV Road
DSV Road's reply14 Sept 2018, 14:02
Official

Good day Denise,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.

Kind Regards,

DSV Management

Best regards,

DSV Road
DSV Road's reply17 Sept 2018, 14:54
Official

Good Day

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.

We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management

Best regards,