Poor Service

SV has failed to respond to emails or providing an update on delivery of a parcel expected, which is unacceptable.

No arrangements made between myself and DSV for deliver, first for the 13th Feb then again the 15th of Feb has been honored by DSV, or has DSV provided me with an expected time of delivery or communicated with me in respect of non delivery.

Despite making several agreements/arrangements and having to change schedules to be available on the agreed dates, which was not honored by DSV, no communication has been received by DSV for the reasons for non delivery, I had to contact DSV on several occasions without obtaining clear answers as to when when delivery will actually take place.

After receiving an SMS only at 10:00 on the 16th of Feb for "a delivery scheduled today", no delivery as yet,I again had to make special arrangements to accommodate DSV to make myself available. Again DSV did not respond to emails or was the call center able to provide me with an estimated time of delivery despite them scheduling delivery themselves.

I do not understand how operations are managed to not be able to provide an estimate time for delivery. Poor management.

I request that DSV provide me with a response as to their poor operations and bad service which are unacceptable as well as the reasons for not communicating and delivering as agreed.

No delivery at the time this was posted.