1 reviews | Active since Sept 2017
POOR service
I did an upgrade through MTN on 10.8.2017 and to date no device received. I have phoned DSV daily since to find out where my delivery is and everyday there is a different story! I have spoken to Mahomed a supposed manager who can never give me feedback, he has apparently spoken to a regional manager Gideon who can only say that it is unacceptable but still nothing has been done to resolve the issue!
Good day Lesley,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
Good day Lesley,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
Best regards,
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties
As discussed telephonically, an operational issue from our client’s side caused a delay in delivery of your first parcel
A replacement was ultimately delivered to you.
We apologise that the experience that you had with us did not meet your expectations nor our delivery standards.
We value your feedback as this assists us in improving our service delivery to our client
Regards,
DSV Management
Best regards,
Good Day,
Thank you for notifying us about your recent experience with DSV Mounties
As discussed telephonically, an operational issue from our client’s side caused a delay in delivery of your first parcel
A replacement was ultimately delivered to you.
We apologise that the experience that you had with us did not meet your expectations nor our delivery standards.
We value your feedback as this assists us in improving our service delivery to our client
Regards,
DSV Management
Best regards,