Poor Service

Hi a collegue of mine is has been waiting for a parcel from dsv for 2 days, so today upon realising that its getting late they still didnt deliver i called them on his behalf the consultant i got through too was so rude she just said that the parcel will be delivered tomorrow but customer was not called to be informed of this, he works on the road his manager did him a favour by allowing him to stay at the warehouse for 2 days so he receive his parcel but dsv does this they didnt even call him to let him know whats happening tomorrow he has to go back on the road, and they dont care about their customers so dissapointing