Poor disappointing Service

My discovery bank card was supposed to be delivered Friday the 28th of February between 12 pm and 2 pm my day was planned according to this times and it was wasted,yet it still hasn't arrived. The level of service from DSV is completely unacceptable, I tried like 7 times to find out where the driver is but all they can tell me is that they can't reach the driver his phone is on voicemail.I urgently needed my bank card,Despite the delay, no one from DSV has reached out to inform me about the situation. Instead just send a message again this morning Monday the 3rd my card can't be delivered today😡😡😡