Poor delivery service from UTI

I requested my car's registration documents from Wesbank, which they couriered via UTI. The document was sent on 24 Nov 2015, and was supposed to be delivered max 5 days later. As I did not receive the documents or communication from UTI, I phoned their offices to enquire at around 09 Dec. I phoned againon 12 Dec to enquire. I was then told the hold up is at their Kimberley branch. According to the branch the driver claimed to have visited our property 3 times in the past,which is obvious not true. I am very disapointed with this late delivery and untruths.ii<br>