Poor delivery

Every time MTN is sending me a package thru DSV, they cannot deliver on time as promised on the internet. On the internet it say that delivery take 2 to 3 working days, but every time they had to deliver to me, they do not have a driver this side so delivery take a week. The drivers never know where the mine is, so I had to travel 15 km to collect my parcel, then 15 km back to work. I ask for delivery at my husband work where it is easier for them to deliver, they have a problem with it, the parcel is in my name, and I understand their problem but they also had to understand my issue. If the agreement between me and MTN is met for the parcel to be delivered at my husband, I don't know why they had to have a problem with it. They have poor service delivery. My parcel is now put on hold, and I'm not going to start paying MTN if I didn't receive my parcel, then I'm going to have a bad name for not paying.