Poor delivery

I am writing to formally express my extreme dissatisfaction with DSV’s delivery service and customer support. My package was scheduled for delivery on 18 December, and I received a confirmation message stating that it was out for delivery on that day. I waited the entire day, but the package was never delivered. On 19 December, the tracking status still reflected “out for delivery,” yet again, no delivery was made. I emailed your customer service team regarding this issue and received no response whatsoever yet I added emu address on the email. I then contacted your call centre and spoke to an agent named Mbali. I explained the entire situation to her, only to be told that unfortunately the package would not be delivered today . The call was abruptly cut off, and she made no attempt to call me back. I called again and was connected to another agent, Given. At this point, I was understandably frustrated and unwilling to repeat the entire story yet again. I requested that a manager contact me urgently, even now, I have received no call back. This level of service is completely unacceptable. I am sitting with an unfinished project due to DSV’s failure to deliver as promised. I have been informed by my service provider that if the package is not delivered today, he will leave, which will cause further delays and inconvenience all as a direct result of DSV’s incompetence. I am extremely disappointed and frustrated with DSV’s poor delivery performance and lack of accountability. I expect this matter to be treated with urgency, and I demand that my package be delivered today.