WJ
Willie J
1 reviews | Active since Feb 2013
22 Apr 2023, 11:56
Poor customer service
DSV blocked the delivery of my bank card after clearly explaining to them that I am busy with training and will only be available after 16:00. They refused to listen to what my wife told them. Now they block the delivery of my card and NO agent is available to assist me. So you phone once and then block the delivery. What will DSV do if I ask my bank to block you from doing work for them until you learn to treat clients in a respectful manner.
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DSV Road's replyOfficial
24 Apr 2023, 07:45Good day Willie Jooste, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply24 Apr 2023, 07:45
Official
Good day Willie Jooste, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management