Poor customer service!

I’m extremely dissatisfied with the non-delivery of my card, which was expected to arrive yesterday, but the driver never showed up. I find it unacceptable that I have to wait for another scheduled delivery that might not even materialize. The lack of communication from DSV regarding the non-delivery is appalling. I had to take the initiative to contact them to find out what happened, and even then, I received no clear explanation or assurance about when my card would be delivered. This experience has left me with a very negative impression of DSV's customer service.