Poor Customer Service

<p>I work for a company that makes use of the courier services on a daily basis.</p> <p>We used the online collection service to send a parcel to another company.</p> <p>We did the application for collection of the parcel (8kg) on the 09-01-2017 on economy service without any insurance or liability. The online application said the parcel will be collected on the 10-01-2017 and estimated delivery will be on the 13-01-2017. (ref no. UTI ********** )</p> <p>The parcel however was only collected (Waybill no.SUBBD ********** 5) on the 11-01-2017 and delivered as promised on the 13-01-2017.</p> <p>We recieved the invoice (no. ********** 9) for that parcel, being charged for an express delivery with extras (Toll charges, Fuel levi, Insurance) totaling the amount of R2478.90.</p> <p> </p> <p>After numerous emails and calls to customer services to try and correct the billing error, we have not heard anything back from them in 2 weeks regarding the incorrect billing, except an automated response stating that the email has been received.</p> <p>The account has been paid seeing that it is a running business with alot of parcels being received and sent. </p> <p>We are truely unhappy with this service and hope that this review will urge the company to resolve our query/complaint.</p>