JT
JOHN T
1 reviews | Active since Jun 2009
31 Mar 2021, 13:47
POOR AND UNRELIABLE SERVICE
Last week I was contacted by DSV to deliver my Absa card. We confirmed date and time (between 12h00 and 15h00). DSV also indicated that the driver would contact me in advance. None of this happened. Driver arrived at a a different time when I was not in the office. I called contact centre that following a long call, set up a new time and said the Call Centre Agent (Megan) said she would call me to confirm. Again no one called. I had to call again and be on hold for over 12 minutes to try and get a solution. This service is the worst I have had. It also puts ABSA in bad light as they use an unreliable such as DSV
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Replies (2)
DSV Road's replyOfficial
31 Mar 2021, 13:57Good day John,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply31 Mar 2021, 13:57
Official
Good day John,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
JT
JOHN T's updateReviewer Update
31 Mar 2021, 15:23Good afternoon
I was contacted by your team and told that card and be delivered at 14h30. This did not happen. The I was contacted and told it would be delivered at 15h00.
AGAIN THIS DID NOT HAPPEN
I was contacted by your team and told that card and be delivered at 14h30. This did not happen. The I was contacted and told it would be delivered at 15h00.
AGAIN THIS DID NOT HAPPEN
JT
JOHN T's update31 Mar 2021, 15:23
Reviewer Update
Good afternoon
I was contacted by your team and told that card and be delivered at 14h30. This did not happen. The I was contacted and told it would be delivered at 15h00.
AGAIN THIS DID NOT HAPPEN
I was contacted by your team and told that card and be delivered at 14h30. This did not happen. The I was contacted and told it would be delivered at 15h00.
AGAIN THIS DID NOT HAPPEN