Poor and unreliable service

<p>I'm irated at the service or lack thereof received from DSV. I've been trying to find out when I can expect my delivery from Wedgewood which according to the tracking system is in Johannebsurg. A delivery I need before Christmas. A delivery that Wedgewood guaranteed would be here no later then Wednesday. Not one consultant at DSV knows what's going on at a company they supposedly work for. One consultant told me that they need to log a query to find out when I can expect delivery. A query that the Ops team has yet to respond to. Another told me there is something wrong with their system so they're unable to give me an answer. In all my interactions with courier companies this is by far the worst experience. All other courier companies I've interacted with have been able to tell me when I can expect delivery or if their consultants didn't know, they would make an effort to find out. But not DSV. I think you probably need to do their job for them and collect the parcel at the distribution centre or else you will wait forever. Don't even think of trying to phone their call centre because all you will receive is generic (this is what I was taught to respond) kind of answers. Seems that I will probably need to return my Wedgewood order because there is no point in giving gifts meant for Christmas in the new year. If your looking for good and reliable service, I suggest using Fastway or Dawn Wing. Consultants are very helpful and they're able to answer your questions. I hope to never have to deal with DSV again. This is the kind of experience where if you find out a company you want to order something from works with DSV as their courier of choice, you will rather look at purchasing from another company that works with one of the reliable courier companies. To say DSV service is poor and unreliable is a gross understatement. Perhaps the word pathetic, inferior, second-rate, unsatisfactory (shall I go on?) are more fitting words to describe DSV's quality of service. Do not use them unless you enjoy pulling out your hair in frustration and interacting with very unhelpful consultants!</p>