Please don't use DSV

I paid my car off and the financier had to courier me the change of title deed / ownership documentation. Although they logged the parcel on 14 October on the DSV website to be collected, it was only picked up on 20 October 2020 - 6 days later! On the tracking system, it indicates the parcel left the Cape Town offices via Sun Couriers on 21 October - but not to Bloemfontein where I reside - but to Johannesburg! (One has to drive past Bloemfontein to Johannesburg - it just does not make any sense at all). It is now 24 October. No parcel delivered yet. I have NEVER experienced such bad service from any couriers in South Africa to date. I just hope I will have my documentation soon. Very very disappointed.