VP
Venilla P
1 reviews | Active since Nov 2021
03 Oct 2022, 12:45
Please assist
I have ordered a package at Mondo and delivery was set with DSV , first delivery unsuccessful, second delivery unsuccessful, both deliveries driver didn't make contact, when I called in to query, agents where very rude
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Replies (2)
DSV Road's replyOfficial
03 Oct 2022, 12:49Good day Venilla Papa, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply03 Oct 2022, 12:49
Official
Good day Venilla Papa, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
VP
Venilla P's updateReviewer Update
04 Oct 2022, 11:14Another date was scheduled for delivery for today between 10.15am to 11.15am. No one has called me as yet, they said the driver will call as well. Nothing as yet. This is the third time. I called *** and they say they putting me through to the Durban branch, no response.?????
VP
Venilla P's update04 Oct 2022, 11:14
Reviewer Update
Another date was scheduled for delivery for today between 10.15am to 11.15am. No one has called me as yet, they said the driver will call as well. Nothing as yet. This is the third time. I called *** and they say they putting me through to the Durban branch, no response.?????