Phone held hostage

App**** for a new phone contract throught MTN on 9th Apr and the delivery was scheduled for 17th Apr. A week is brutal to wait for a new phone but I did and on the day of delivery no one showed up to my house, no calls, no sms, no rescheduling of the delivery due to high numbers. Just no show.

I tried to call the offices at 6pm on the 17th Apr and they said they're only operating hours are from Mon-Fri 8am to 5pm. Then I get a call SATURDAY MORNING at 8:30am. Of course I wasn't awake so it was convenient to show on the website that the delivery failed and the rescheduling of the delivery failed, like I don't WORK FROM HOME and have no where to be. I went to the physical MTN branch not 10 minutes away from my house and there was nothing they could do(they were very patient though). Monday morning(20th Apr) still no update UNTIL I CALLED THEM and they offer to reschedule it for THE NEXT MONDAY(27th April). I'm not waiting another week for a MAYBE delivery, especially cause of my experience so far. I called MTN and couldn't get through to a person unless I literally called the ***** department to get me through to online sales to cancel my application. Unfortunately it's both bad MTN customer serices and DSV logistics that I won't be reapplying at my local MTN store. I would've loved to give them my business for the next 3 YEARS. But it felt like they really didn't care for it