JH
Johanna H

1 reviews | Active since May 2022

07 Jul 2023, 13:43

*****< ****** phone< DSV<MTN

DSV was supposed to deliver my MTN cell phone. Last Friday a delivery attempt was made. Unfortunately, the biometrics was unsuccessful. the phone was taken back to DSV. Tuesday the following week MTN was contacted by me. An e-mail was sent to DSV to deliver the parcel again. This morning I phoned MTN, because i have not heard anything about my phone. They assured me the e-mail was sent and I need to contact DSV. I Phoned DSV, they claim they did not receive the above e-mail. DSV refuse to help without an e-mail, MTN claims they are sending the e-mails and DSV claims they don't receive ant mails... all answer I get is ..."We are so sorry ... we apologize... we understand you frustration.. but we cant help you... phone MTN again... or Phone DSV again... MY CONCLUSION... MY PHONE IS ******, OR *****!!! THATS WHY NOBODY Tries TO SORT OUT THIS MATTER AND BLAME THE OTHER PARTY. HELLO PETER... CAN YOU PLEASE ASSIT

0
Replies (1)
DSV Road
DSV Road's reply07 Jul 2023, 14:25
Official
Good day Johanna , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.  They will be contacting you shortly to resolve your delivery query or attend to your query requirements.  Kind Regards, DSV Management