Perthatic Service

On the 7th June 2019 my husband received a sms stating that his parcel has been dispatched to DSV and they will call you. So on Friday the 7th June the lady phoned and told him that his parcel will be delivered on Wednesday 12th June between 12 & 16h00. which never happened. So on the same day the lady by the name of Mariam phoned him to explain what the problem is and my husband asked her to send him a reference number because he doesn't have anything. She promised to send him a email which never happened. He wanted to change the person to receive the parcel which would be me his WIFE and she said that he must make the arrangement with Blue Label Connect. So yesterday he phoned the people at Blue Label and they say its not there responsibility to do that it is the receivers responsibility to change the receiver with DSV. His not office bound, he works on the road. To be honest this delivery company is the worst i have ever dealt with.