SS
Shanice S
1 reviews | Active since Nov 2018
15 Jan 2020, 14:14
Patience Worn Out
Dear DSV
As someone who has the misfortune of working in an environment where all I heard is daily complaints about your service, I have tried to be as patient as possible with your courier services.
It has been 9 workings days since I have signed up to have my card delivered by you guys and I was promised delivery by day 7.
I DO understand that you probably have a huge backlog since 2019 but I would really appreciate my card being delivered either to me or my nearest FNB branch.
Regards, ID Number ***1#####
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DSV Road's replyOfficial
15 Jan 2020, 15:58Good day Shanice S,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
DSV Road's reply15 Jan 2020, 15:58
Official
Good day Shanice S,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management