SW
Seve W

1 reviews | Active since Nov 2017

12 Dec 2023, 14:14

Pathetic..Never again

So regret moving from the known to the unknown

They state parcels will be picked up between 08h00 & 17h00.. I posted 19 parcels on the 6th. Wasn’t collected at 17h00 on the 6th only the next day at 17h00 You need to understand Latin to track the parcel.

What does company transfer mean?? No indication as to when the parcel will be delivered!

4 working days, not a chance

Send them a mail? You’re wasting your time, they don’t respond! Try calling them, even worse

Their call centre is obviously so busy with complaints they cant take more calls

Once bitten, twice shy..I’d rather pay double to TCG knowing where you stand

It’s the old adage, if it’s cheap it’s always a disaster

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Replies (1)
DSV Road
DSV Road's reply12 Dec 2023, 14:54
Official
 Good day   We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.  They will be contacting you shortly to resolve your delivery query or attend to your query requirements.  Kind Regards, DSV Management  

Best regards,