Pathetic, unprofessional service

Seeing that nobody from DSV wants to respond to my emails anymore I don’t have a choice but to leave a review here instead. I’ve made a purchase from Forever New, a company that makes use of your delivery services. This purchase was done on the 28th of November. DSV delivered my parcel to the incorrect address. Zanele from Forever New made contact with me and informed me that my parcel would be shipped on the 28th of December. Now that it’s still hasn’t arrived and I’m enquiring, nobody is giving any constructive feedback. Just a bunch of emails of their colleagues asking it each to assist in the tracking of the parcel. Back and forth the same thing. Nobody is actually responding to me directly at all. This is pathetic service. Can anybody just respond to me and more importantly can you please just deliver my parcel! You had one job! I’ve been very patient even after you messed up my order the first time. Order #RSA***