Pathetic services

DSV posted on the tracking page my parcel is out on delivery since 9am. I called the 086 number the lady gave me direct number and all day no one answered the phone even if i press another option. I managed to get managers number on the internet. She unfortunately was already gone from the office. I then received a sms to say my parcel was delivered then i started to panic. I checked on tracking and Sive received my parcel. 1st of all my name is on the parcel as well as my address so drive delivers my parcel to 3rd party without my permission and to the wrong address. How pathetic because driver couldn't even call me before giving my parcel to a stranger. My glasses broke and i cannot drive without some sort of vision hence the urgency for my parcel it is contact lenses for me to see so sive who signed for my parcel knowing that he doesnt know me was expecting something more valuable. DSV u have caused so much stress for me today. I dont know how managers dont have drivers numbers or how a company as big as dsv goes all day without taking any calls. I told my supplier to go back to old courier because this never happened before! Old courier actually understood the anxiety of waiting for a parcel and made sure they are reliable. No one at dsv cares if sive opens my parcel and damages my contacts then who will pay for that and then i wont be able to see for much longer waiting for contacts to be delivered again. Honestly this is traumatic.. The service is pathetic managers dont see this as a matter of urgency because they could have gotten my parcel back same day and delivered to me the next day or whatever but now someone is still in possession of my parcel.