Pathetic service! Oh wait what service??

What in the world happened to communication and service?! Pathetic to say the least.

I'm waiting on a parcel (my entire production is pending on this). No communication. No phones are answered. Every time I phone it is 15 min or longer - no answer. When you get someone eventually they can't assist. Cape Town branch not even answering at all!!! How do you explain this??!!

I can't even track the parcel online. So now you expect me to sit at home (because you can't notify me when my parcel will be delivered) the entire week for your delivery!

When you ask for management then you get snotty emails stating managers are busy and have no time to communicate with customers. So much for paying for a service.

DSV you better up your game. This is really pathetic and unacceptable. I want answers and I want my parcel delivered!!!!!