Pathetic service from MTN Online and DSV Couriers.

This review is for MTN / DSV Mounties. I app**** for a new contract with MTN on 06 September 2020. Got confirmation on 11 September 2020 that it was approved and that the courier company would make contact for delivery. Finally got a call from DSV on 15 September 2020, stating that it would be delivered on 16 September 2020. Okay, so this took much longer than visiting a MTN store, but at least they would now deliver. Or so I thought.. On 16 September 2020, DSV arrives with my parcel. The driver tells me that he can't "deliver" my parcel, as their Biometrics device will not allow for my fingerprint to be scanned. No, there is no other way.. The driver says this often happens and gives me a cell phone number - I should please tell Fibi about the problem. He says they might be able to deliver in about two or so days. What the hell... I phoned MTN and was told that the instruction to DSV is that they should use OTP and not Biometrics. This is denied by DSV. MTN states that they will give instruction to DSV to deliver on 17 September 2020 (today).

Phoned DSV this morning just to get told that my details will be forwarded to whoever must contact me for delivery, but they can't promise when I will be called, as I could be no 1 or no 1000 on the list. In addition to this - I get told that if the device / delivery fails again, the phone will go back to MTN. I ask to speak to someone else who will actually be able to assist, get told her manager will phone me. No call received.

Phoned Fibi again (he actually listens and tries to assist), although he is in training, he makes contact with the office and requests for manual delivery.

As I am typing this, I received a phone call from DSV - they want to deliver on 18 September 2020. Will they be using the Biometrics device again? "Yes, we Have to." I tell the lady that Fibi has requested manual delivery. What if the device / system fails again? The lady speaks to Fibi who confirms that he has requested MTN to authorize manual delivery. Still awaiting answer from MTN.

Can SOMEONE please realize that I just want my phone to be delivered? Can SOMEONE please speed up the process?

In a modern world with modern technology, client service has gone down the drain. It was supposed to be more convenient and safe to apply online, but this is causing so much unnecessary hassles that I will never ever again apply for anything with MTN online.

Can the two companies please sort out their problems and not inconvenience me?? MTN blames DSV and DSV blames MTN. I am sick of hearing "but they are supposed to this and that". Not my problem..

It is eleven days later... ELEVEN. I have been a loyal MTN customer for much much longer than eleven YEARS. WHY is this taking so long?