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Olwethu M
1 reviews | Active since Apr 2021
26 Apr 2021, 09:53
Pathetic service from DSV Couriers
I received my MTN data sim card from DSV Couriers on the 16th of April and they were supposed to RICA the SIM Card, I have been calling DSV and talking with different agents every time they are logging a call for my SIM Card to be RICA'd, until to date the 26th of April my SIM Card is still not active, what a pathetic service.
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DSV Road's replyOfficial
26 Apr 2021, 09:55Good day Olwethu M,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply26 Apr 2021, 09:55
Official
Good day Olwethu M,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
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Olwethu M's updateReviewer Update
26 Apr 2021, 11:05I have received the call from DSV and they say my SIM is a non RICA'd delivery. I called MTN and they sent me to Mondo, who is telling me they did not do my contract i should call MTN direct. When I call MTN direct they sent me to their RICA department who is telling me I should call MTN activations, I am very frustrated I am being sent from pillar to post. I was told that DSV should have requested proof of address to me of which they did not......what and who and how I should sort this out I dont know i'm just frustrated and irritated i'm just gonna chill for now, I cannot to to anyone in the state of frustration that I am in. Both MTN and DSV are just not helping me
OM
Olwethu M's update26 Apr 2021, 11:05
Reviewer Update
I have received the call from DSV and they say my SIM is a non RICA'd delivery. I called MTN and they sent me to Mondo, who is telling me they did not do my contract i should call MTN direct. When I call MTN direct they sent me to their RICA department who is telling me I should call MTN activations, I am very frustrated I am being sent from pillar to post. I was told that DSV should have requested proof of address to me of which they did not......what and who and how I should sort this out I dont know i'm just frustrated and irritated i'm just gonna chill for now, I cannot to to anyone in the state of frustration that I am in. Both MTN and DSV are just not helping me