Pathetic service from DSV

We took up a new contract with MTN 24th Jan 2022, DSV was meant to contact us regarding the delivery. Till today 1 Feb we haven't received our phone. When I called MTN to check I was told I should check in with DSV. contacted DSV on 31st Jan they said too check with MTN. They both keep playing the blame game. No one gives you the correct information. The service is absolutely terrible.