Pathetic service from DSV

Yesterday I gave DSV five stars for the excellent customer service provided by Tintswalo. But that is exactly where the service ended. I paid extra to ensure a 1 working day delivery. Everything was ready for collection by 13:15. This morning at 08:00 I phoned to voice my concern that the parcel had not yet been collected and stressed the urgency that it be delivered today. I phoned again at 10:00 since is still heard nothing. A few more phonemes later and after throwing all my toys out the cot, at about 13:00 today the parcel was collected. A phone call about 10 min later informed me they ‘hoped’ to have it on a 19:00 flight tonight.

At what time today do they think it will be delivered??!

This incompetence and lack of service is such a huge inconvenience and disappointment after such an amazing first impression.