Pathetic service from DSV

I ordered a bank card through FNB on the 27th of February 2020. I received about four messages from DSV stating that they were on their way for delivery. No one came to my office and then i receive a message from FNB to state that I missed my delivery. I have made numerous calls to DSV all the agents state that they have no notes to say that I spoke to them and they keep saying that i missed the date. I have been at work every day. Pathetic services from both FNB and DSV