CM
Ceby M
1 reviews | Active since Jun 2020
19 Mar 2021, 17:27
Pathetic service
I don't understand why they would send me an sms in the wee hours of the morning that I will be receiving my device today only to wait the whole day and delay my travel. The lady at the Newcastle branch couldn't wait to drop the line when I was the one who called. The response I got is we will ask your driver to call you. If I had a way to personally chose a courier company it would not be dsv EVER.
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Replies (2)
DSV Road's replyOfficial
19 Mar 2021, 17:39Good day Ceby M,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply19 Mar 2021, 17:39
Official
Good day Ceby M,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
CM
Ceby M's updateReviewer Update
19 Mar 2021, 18:3518:32 Siyabonga delivered thanks for the prompt response. Appreciated.
CM
Ceby M's update19 Mar 2021, 18:35
Reviewer Update
18:32 Siyabonga delivered thanks for the prompt response. Appreciated.