RS
Ricky-Lee Solomons

1 reviews | Active since May 2013

20 Sept 2017, 14:02

PATHETIC SERVICE DELIVERY

DSV,

Your drivers are either late or don't show! Why bother calling to schedule an appointment with me if you can't make it? You don't even have the decency to let FNB clients know that you will be late or not show. It has been 3 weeks and I still haven't received my FNB cheque card. How to I transact??? You people are really a joke honestly.

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Replies (2)
DSV Road
DSV Road's reply20 Sept 2017, 14:30
Official

Good day Ricky-Lee,

Please accept our apologies for the inconvenienced caused.

I have escalated this incident to the relevant manager to ensure this is attended to as soon as possible.

We thank you for your valuable input into our services.

Kind regards,

DSV Management

DSV Road
DSV Road's reply21 Sept 2017, 10:43
Official

Good day Ricky-Lee,

Thank you for notifying us about your recent experience with DSV.

Once again we apologise for the delay in delivery of your parcel.

As discussed, your parcel has since been delivered as arranged.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Best regards,

DSV Management