Pathetic service

Early this morning at 09:19 I received a call from Tori or Toriq delivering a bank card. I asked him why can't the company give an early notice so that I can prepare the necessary documents. The man is extremely rude, he was not even interested to the issue I was raising. His reply to my concern was "Is there anyone at home to receive this parcel". Then we started arguing on the phone, so I told him when it comes to customer service "You must listen more and talk less" and his reply to that was "No Sir I'm gonna let you talk over me". Then I called my neighbour to receive this parcel. In the meanwhile I requested his line manager's details and he said to me he doesn't have a line manager, so I told him "there must be a person you are reporting to" and he kept quiet. I said to him I will make means to get hold of your company. Then he said to me, I quote "Sir because of what you gonna do, I will not leave this parcel to your neighbour because you seem like a troublemaker". What a poor and pathetic service from this person and how dare he telling a customer that he is a troublemaker. I'm extremely angry and dissatisfied with his unbecoming service, it is people like him that kills businesses.