Pathetic service!

Poor service. I requested Nedbank to deliver my card. DSV contacted me and asked to speak to miss van jaarsveld. I told the lady I am not miss van jaarsveld I am Mrs Maritz and van jaarsveld is my ****en name. She said to well this is the name she has. She said it doesnt matter and I must just have my green barcoded id or smart id card. Today the driver arrived and wouldnt give me my card coz my name does not match his documents al though the id number matches. He informed me i was supposed to show my marriage certificate. I was not informed about this. I had arranged my entire day around this delivery as I urgently needed my card.

I proceeded to try and get hold of DSV the entire day. Phones ring and then gets disconnected. Eventually the bank got hold of them for me. The first lady i spoke to was absolutely rude. She asked for my reference number and i told her no one has given me one. She did not apologize for anything on behalf of the company until I mentioned it. She put me through to their dispatch. I was on hold foe an eternity. When i finally get through i had to explain my entire situation again. Was put on hold and after another eternity they cut the call. No one phoned me back and again I phoned over and over to no avail. It is weekend. I have no card. I cannot scan to pay as the card linked tp that acvount has not been activated yet coz its with them. How must I function? Pathetic!