Pathetic service and full of lies

This package, PAK2D***6, was sent on the 4 January 2016, was out on delivery on 5th January 2016, was not delivered and laid in a cage at UTi till it was sent back to me. When the receiver called to query where the package was, she was told the address was not clear, which is utter lies as I wrote in pen on the copy sent with the package to ensure its clear. I have sent 100's of packages and always re-write the address clearly on the last copy of the waybill. When I called in I was told that they did not know how to get to the address(A main road in Northriding) and that the phone number was invalid. I was told the package was on its way back to me and I must pay again to send it back. I explained the situation to my local UTi in Newcastle who said that they will arrange to send back the package to be delivered at no extra charge as the address is clearly written and package should have been duly delivered weeks ago.<br> <br> I was told by the call centre yesterday that some one will call me within 2 hours, no call was received and its not the first time I did not receive a promised call back. The Call centre is appalling and the Joburg branch is full of *****.<br> <br> Disgusted !!