Pathetic service

I used the DSV locker service on Monday 16/08/2021, tracking shows parcel was collected and was at a branch/warehouse. Delivery from Midrand to Krugersdorp. My client had not received her parcel, she alerted me on Wednesday night. I spent most of yesterday and today on numerous calls trying to get feedback on where this parcel is. Heard conflicting stories from each agent is spoke to. I was promised a call back from each of them and not one agent called me to give me any feedback. On my last call i was told there was a ******* that took place at the randburg branch on Monday the 16th. All this time you failed to mention or communicate to your customer that theres an issue. I know have redo these products printed for my client thats needed for a party tomorrow morning. The loss of these items (not yet confirmed but quite obvious) are now a cost to me and now have to supply the customer with the items as well, this is now costing me double. DSV are you going to reimbure for the lost items as welll as the extra items i now have to provide my client. You are tarnishing my reputations as a business woman already struggling to survive during a pandemic! ABSOLUTELY pathetic service, will not be using your services an longer!!!! and will make sure to splash this on all social media platforms as well so people know that DSV doesnt care about their customers!