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Leigh G

1 reviews | Active since Jul 2019

26 Jan 2024, 13:10

Pathetic Service

It has been more than a week of waiting for my package from MTN. Last week when I spoke to one of the DSV consultants I was told the drivers are fully booked and that I should wait until Wednesday 24/01/2024, as the 1st available day.

The driver eventually came, first his data was not loaded, he had to leave with my parcel all the way back to East London from King William's Town, when he returned, the fingerprint scanner was having issues. He ended up having to leave again! Later I received a call from him saying that the device is not working and that my package MAY arrive on Friday 26/01/2024. I have freakin paid for that package you are sitting with and because of incompetence my money is being wasted. I was billed for the whole month and February!!!! It is the 26th, I have not heard anything, I have been waiting for an hour to get through to your customer care.

0
Replies (2)
DSV Road
DSV Road's reply26 Jan 2024, 13:19
Official
  Good day   We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.  They will be contacting you shortly to resolve your delivery query or attend to your query requirements.  Kind Regards, DSV Management 
LG
Leigh G's update31 Jan 2024, 08:47
Reviewer Update
Your services is really pathetic, so you only have one driver covering the whole of East London and King William's Town, since I am always being told that there are no drivers available. I must wait another week for my package? The person who called me yesterday, should have rather just continued with her day and not call me, because she was not of much help. I have paid for the month of January, it is the end of January, do you think MTN will refund me for this month????? Your company will be the reason why people avoid signing up with MTN and already people cautioning others on Facebook not to sign up with MTN unless another courier company will do the deliveries. I WANT MY PACKAGE BY THE END OF THIS WEEK!!!!