Pathetic service

I am super angry with DSV. On the 3/5/2023 I had a parcel for delivery scheduled between 10 am and 1 pm. It went past their arranged time as I was waiting at my sons school at 14:00 they to say they have arrived I thought since my son get out at 14:00 I can rush to fetch my parcel because it only takes 5 minutes to my house. To my surprise my son had to wait for 45 minutes because their device for biometrics was not functions it couldn't verify me I became restless n told them.im fetching my son 45 minutes later after I sacrificed and wasted my petrol because they decided to come on their own schedule. They followed me to school and tried again but unsuccessful. Good enough they left.

Today on the 5/5/2023 parcel was suppose to be delivered between 9-11 am stil nothing,no communication, foned DSV nobody can reach the courier guy. I'm sooo angry because they messed up 2 of my days I'm stil.waiting for DSV to call.me with an update stil nothing.

This is very pathetic I dnr even want that parcel anymore it's too tedious.