MRG
Martin René Grobler
1 reviews | Active since May 2020
18 May 2020, 15:15
Pathetic service
What a pathetic courier services. I've been trying to get my original car papers from them, since the 4th of May!!! Have been phoning for the past three weeks, every day, holding on for over half an hour every time, to sort this out!!! Your call centre can not resolve anything. Had a promise last week Thursday 14 May, that I will have my documents on 15 May. Guess what I'm still waiting...call centre gave me the Operation Managers mobile number, but he will not even respond to me!
Helpful (0)
Replies (4)0
Replies (4)
DSV Road's replyOfficial
18 May 2020, 15:31Good day Martin
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply18 May 2020, 15:31
Official
Good day Martin
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
Please accept our apologies, we have escalated this to the relevant team and they will be in contact with you to resolve the matter as soon as possible.
Kind Regards,
DSV Management
MRG
Martin René Grobler's updateReviewer Update
18 May 2020, 15:33Unfortunately not a good enough answer! I've been on the line again now, for the past 33 minutes! Now all of a sudden they are still creating a tracker number???? Every single day, every single time that I phone, there is a different story!!!! I will this be resolved.
MRG
Martin René Grobler's update18 May 2020, 15:33
Reviewer Update
Unfortunately not a good enough answer! I've been on the line again now, for the past 33 minutes! Now all of a sudden they are still creating a tracker number???? Every single day, every single time that I phone, there is a different story!!!! I will this be resolved.
MRG
Martin René Grobler's updateReviewer Update
18 May 2020, 15:33How will this be resolved???
MRG
Martin René Grobler's update18 May 2020, 15:33
Reviewer Update
How will this be resolved???
DSV Road's replyOfficial
18 May 2020, 16:12Good day Martin
Please note that one of our team members has sent you an email to assist you and mitigate the need for calling the Contact Centre. Please check your email for further correspondence.
Kind Regards,
DSV Management
Please note that one of our team members has sent you an email to assist you and mitigate the need for calling the Contact Centre. Please check your email for further correspondence.
Kind Regards,
DSV Management
DSV Road's reply18 May 2020, 16:12
Official
Good day Martin
Please note that one of our team members has sent you an email to assist you and mitigate the need for calling the Contact Centre. Please check your email for further correspondence.
Kind Regards,
DSV Management
Please note that one of our team members has sent you an email to assist you and mitigate the need for calling the Contact Centre. Please check your email for further correspondence.
Kind Regards,
DSV Management